Customer Care: (+603) 7880 5520     Mon to Fri | 9am - 5pm
14-DAYS RETURN POLICY

  • • This return policy is only effective if you return the item(s) within 14 days from the date of receiving your parcel. Any shipping fee required for the return will be at your own cost.

  • • Item(s) must be in original condition, with the original packaging, original tags, and labels attached.

  • • Inspection will be carried out to ensure all item(s) are in their original condition before any confirmation on your return. It will usually takes 3 to 7 working days to process your request before we could confirm, process and ship out the replacement / exchanged item(s) to you.

  • • Return is only applicable for item(s) purchased via our online store and delivered in Malaysia. However, return is not allowed for prescription glasses.

  • • This return policy is not applicable to item(s) delivered to overseas.

  • • For successful return, shipping fee of RM5 (Peninsular MY)/ RM13 (East MY) will be charged.

  • • For unsuccessful return that do not meet our policy, the item(s) will be returned to you at your own cost.

  • • In any event if there is any defect item(s), inspection will be carried out prior to any confirmation of replacement /exchange. Upon confirmation given, any shipping fee incurred for ship out the replacement / exchange item(s) will be bear by the Company.

  • • Strictly no exchange after 14-days upon receiving your parcel.

HOW DO I RETURN MY ORDER?

Please complete and fill up the ‘Return Form’ Click here. Any returned items without completing Return Form will not be entertained. You will receive a copy of the completed form once you’ve submitted.

Kindly print it and attach it during postal / in-store return.

Postal Return

You can return your order to our management office,

Focus Point Holdings Berhad
Unit 1, 3, 5 & 7, Jalan PJU 1/37,
Dataran Prima, 47301
Petaling Jaya, Selangor.

Attention to Focus Point E-Commerce Department.

Please pack and seal your returned item(s) before sending back to us. We recommend you opt for a shipment method that enables tracking. Focus Point is not responsible for any loss / damage of a returned parcel.

In-Store Return

Alternatively, you may also return your order to any of our retail store below,

State Retail Store Retail Store Address
Kuala Lumpur Focus Point 163 Retail Park Mont Kiara Lot No 1F-03a, Level 1F, 163 Retail Park, No 8, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur
Focus Point Mid Valley Megamall LG-063B, Lower Ground Floor Mid Valley Megamall, Lingkaran Syed Putra, 59200 Kuala Lumpur
Focus Point MyTown Shopping Centre L1-067, Level 1, MyTown Shopping Centre, No.6, Jalan Cochrane, Seksyen 90, 55100 Kuala Lumpur
Focus Point Nu Sentral LG06, Lower Ground Floor, NU Sentral No. 201, Jalan Tun Sambathan, 50470 Kuala Lumpur
Selangor Focus Point Central I-City L1-51, Central I-City, Plot 1, I-City, Persiaran Multimedia, Seksyen 7, 40000 Shah Alam, Selangor
Focus Point One Utama Lot LG316D, Lower Ground Floor, 1 Utama, No. 1 Lebuh Bandar Utama, Bandar Utama Damansara, 47301 Petaling Jaya, Selangor
Focus Point Sunway Pyramid LG2.06 (A), Lower Ground 2, Sunway Pyramid Shopping Mall, No.3, Jalan PJS 11/15 Bandar Sunway, 46150 Petaling Jaya, Selangor
Putrajaya FP IOI City Mall Putrajaya LG-3B, IOI City Mall, IOI Resort, 62502 Putrajaya
Negeri Sembilan Focus Point Lifestyle AEON Nilai Lot G31, Persiaran Pusat Bandar, Putra Point, Putra Nilai, 71800 Nilai, Negeri Sembilan
Perak Focus Point Ipoh Parade F02, F03, F04, 1st Floor Ipoh Parade, 105, Jalan Sultan Abdul Jalil, Greentown 30450 Ipoh Perak
Pulau Pinang Focus Point Gurney Paragon 163D-3-24, Gurney Paragon, Persiaran Gurney, 10250 Pulau Pinang
Focus Point AEON Bukit Mertajam Lot S40, Second Floor, AEON Mall Bukit Mertajam, Jalan Rozhan, Alma, 14000, Bukit Mertajam, Pulau Pinang
Johor Focus Point City Square Lot M3-02, Johor Bahru City Square Shopping Mall, 106 - 108 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor
Focus Point Concept Store The Mall, Mid Valley Southkey Lot G008, The Mall, Mid Valley Southkey, Persiaran Southkey 1, Southkey, 80180 Johor Bharu, Johor

WHEN WILL I GET MY REFUND?

Our team will contact you and arrange for refund once you’ve submitted the Return Form.

Please refer to the table below for standard processing time of refund to your bank account / credit card.

Payment Method (at the time of purchase)Bank Processing Time (after refund has been processed by Focus Point)
Credit card / Debit card 21 working days (depending on your bank)
Online Banking 7 working days (depending on your bank)
Store Credit 2 working days

Sidebar