Customer Care: (+603) 7880 5520     Mon to Fri | 9am - 5pm

Frequently Asked Questions (FAQ)

 MY ACCOUNT

How do I register at focus-point.com?

Please click this link https://www.focus-point.com/customer/account/login/ to create an account.

 

Can I buy without registering?

Yes, you’re allowed to shop at focus-point.com without registered as a member.

 

I have forgotten my password?

Please click this link https://www.focus-point.com/customer/account/forgotpassword/ to reset your password.

I have registered but I have not received any email verification.

Kindly check on your Junk / Spam email folder.

If you still encounter any issue regarding the email verification, please click this linkhttps://www.focus-point.com/contacts/ or email us at online@focus-point.com and we'll get back to you as soon as we can.

 

Do you have membership program?

We have a program especially for online store called FP Reward. You can register a new account with us to entitle the reward points benefit. For further information regarding our FP Reward, please click  https://focus-point.com/reward-points

What are Focus Point promo codes?

Focus Point promo code can be applied as discount on your purchase. 

You may subscribe to our newsletter or follow us on our social media (Facebook, Instagram) to receive update on promo code and new products.

 

How do I use promo code?

At the check-out page, key in the promo code and click 'Apply Coupon'. The Grand Total should reflect the pricing after discount, and you may proceed to make payment after that.

What should I do if I forgot to insert promo code?

You are unable to apply any promo code once you have successfully made payment on your order.

 

CONTACT LENSES

When is the expiry date of your contact lenses?

All our contact lens typically has more than 1 year before expiry date.

 

Can I purchase contact lenses by using my eyeglasses prescription?
Your contact lens prescription is different from your eyeglasses prescription. It is recommended to check with your Optician or Optometrist for an accurate prescription for contact lenses.

 

Can I return my contact lens if I purchased the wrong prescription?
You can return the contact lenses by meet all the terms & conditions below.

  •  Original packaging boxes 
  •  Unused & Unopened 
  •  Within 14 days from date of received

Can I return my contact lens if found defect?

You may drop us an email to online@focus-point.com by giving your order reference number, we will try our best to rectify this issue and get back to you as soon as possible. Alternatively, please click this link https://focus-point.com/returns-exchanges for more info.

 

 

SUNGLASS, FRAME & PRESRIPTION LENSES PACKAGE

 

How do I read the frame measurement?
Please refer diagram below for your reference, all measurement stated in millimeter (mm).

The eyewear I wish to buy is out of stock, will you restock?

Unfortunately, not all of our items will be restocked. However, you may subscribe to our newsletter or follow us on our social media (Facebook, Instagram) to receive update on new products.

 

Can I buy prescription lenses without eyewear?

Unfortunately, we do not sell prescription lenses in our online store.

 

What kind of prescription lenses you offer for a frame & lens package?
We offer Single Vision prescription lenses for distance or reading vision correction.
Please double check your accurate prescription power combination before purchase due to limitation power range selection for frame & lens package.

Power range explanation

Vision Faulty

Myopia (Shortsightedness/Distance)

Hyperopia
(Long-sightedness/Distance)

Presbyopia (Reading)

Add-on (Optional)

Power Range


SPH : Plano to -12.00 
CYL : Plano to -3.50


SPH : +8.00 to Plano 
CYL : Plano to 3.50

ADD : +0.25 to +6.00

1. Blue filter lens
2. Photochromic lens

 

What if my prescription is beyond those offered on the website?

We only offer Single Vision lenses at this point in time and in order to keep our prices low, we may not carry all the range of lenses. You may drop us an email at online@focus-point.com, we will assist you as soon as we can.

 

How do I know if my prescription is still accurate?
Prescriptions are good or can even be valid for minimum of one year or up to two years from day of refraction done by your Optician or Optometrist. Alternatively, please visit any nearest Focus Point outlets for regular eye exams.

 

What should I do if I entered the wrong prescription power after payment is successful?
Please do contact us immediately by email at online@focus-point.com as soon as you catch the mistake within 24 hours from date of purchase. We will do our best to help you to rectify the request.

 

What should I do if my purchased product found defected after use?
Please click this link https://focus-point.com/warranty for more info.

 

 

What is your Exchange, Return & Refund Policy?

Please click this link https://focus-point.com/returns-exchanges for more info.

 

PAYMENT

What type of payment methods do you accept?

We accept all Visa & Master credit / debit cards, Paypal and Online Banking.

 

Can I modify / cancel my order after check out?

We apologize as your order unable to modify or cancel once it has been processed. Kindly ensure all items in your shopping chart is correct before proceed to payment.

 

 

Delivery & Shipping

What is your shipping rates and delivery time frame?
Please click this link https://focus-point.com/delivery-shipping for more info.

 

Can I change my shipping address after I made payment?

You are not allowed to change shipping address once the order is under process. Kindly ensure your shipping address is correct before you make payment. Alternatively, you may change your shipping address on your account dashboard before make new order.

 

 

Can I collect my order at Focus Point HQ?

Yes. Please select “self-collect” as your shipping method, we will notify you by email once your order is ready for self-collect.

 

 

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