Focus Point Optical Protection Plan

UNMATCHED PROTECTION FOR YOUR NEW OPTICAL GLASSES.

First ever in Malaysia and exclusively in all optical stores under Focus Point Vision Care Group Sdn Bhd.

Focus Point Vision Care Group Sdn Bhd and Allianz Malaysia are partnering to offer an optical protection plan to our customers. Starting from 1st April 2024, customers are able to subscribe to Focus Point Optical Protection Plan that covers accidental damage* and extended warranty*, underwritten by Allianz Malaysia.

What is Focus Point Optical Protection Plan about?

The Optical Protection Plan (OPP) provides two types of coverage, i.e. Extended Warranty and Accidental Damage. The Extended Warranty coverage commences once the 1-year Manufacturer’s Warranty ends and lasts for 12-months, whereas the Accidental Damage coverage covers a 2-year period from the date of delivery of the prescription glasses.

How much premium do I have to pay?

The premium rate for this plan is 3.5% of the retail or purchase price (after discount or promotion) of the Insured Product. It is inclusive of the applicable tax imposed by the government of Malaysia at the prevailing rate.

Eligibility

Malaysian, permanent resident of Malaysia, work permit holder, pass holder or otherwise legally employed or legally residing in Malaysia are eligible to purchase this protection plan.

Insured Product shall be brand new and complete pair of prescription glasses (frame and lenses together).

Minimum retail price of the Insured Product shall be RM500.00 up to max of RM20,000.00.

Each Insured Product is only allowed to be covered with an in-force policy at any point of time.

How do I make a claim?

You need to submit your claim by walking-in or contacting respective Focus Point branches or outlets. A list of Focus Point branches or outlets is available at https://www.focus-point.com/store-locator. You must provide Focus Point with the written notice of a claim within 21 days from the date of discovery of the mechanical defect or accidental damage. We will also require proof of such claims to be produced within 21 days from the date of the incident, which include proof of identity, information on the nature and cause of the mechanical defect or accidental damage; and further proof of claims as may be required.

If you need any assistance on claims, you may contact Allianz Customer Service via phone call at 1 300 22 5542 or e-mail customer.service@allianz.com.my.

What are the major exclusions under this policy?

This Policy does not cover claims for loss or liability directly or indirectly caused by or in connection with any of the following:

(a) Insured Products which are still covered by the manufacturer’s warranty, with the exception of damage covered under the Accidental Damage cover;

(b) Any damage not covered under the original manufacturer’s warranty of the Insured Product, with the exception of damage covered under the Accidental Damage cover;

(c) Non-operating and cosmetic defects including but not limited to defects in the paint, colour, or product finish (with the exception of frame colour defects or peeling of coating or paint chipping), accessories (with the exception of detached logo plates, decorations, stone crystals or other elements part of the original frame) used in or with the Insured Product, external cables and cords, or add-on options incorporated to the Insured Product;

(d) Normal wear and tear of any sort;

(e) Change in Your optical prescription except within a 1.0 diopter leeway;

(f) Repairs performed by any party other than the Authorised Repairer;

(g) Loss of the Insured Product;

(h) Damage incurred as a result of sporting-related activities;

(i) Any defects caused by serial production faults that may be related to recall campaigns conducted by the manufacturer;

(j) Failure to comply with the manufacturer’s recommendations on routine maintenance, inspection, cleaning, lubrication, external adjustments and any other instructions relating to the use and/or upkeep of the Insured Product;

(k) Shipping charges, damage charges, express service charges, transportation damage to the Insured Product during the repair process;

(l) Any loss or damage to the Insured Product resulting from external causes such as fire or explosion, or any act of God including flood, lightning or storms; and

(m) Malfunctions which can be rectified by cleaning the Insured Product or with ordinary maintenance which does not impact the functionality, operation or safe use of the Insured Product;

This list is non-exhaustive, please refer to the Policy Wording for the full list of exclusions under this Policy.

Where can I get further information?

Should You require additional information about this product, please refer to Our customer service as below, or alternatively Our website at allianz.com.my.

Allianz Customer Service Centre

Allianz Arena

Ground Floor, Block 2A, Plaza Sentral

Jalan Stesen Sentral 5, Kuala Lumpur Sentral

50470 Kuala Lumpur.

Allianz Contact Centre: 1 300 22 5542

Email: customer.service@allianz.com.my

Or, you may contact Focus Point at:

Focus Point Vision Care Group Sdn Bhd 199301013733 (268471-X)

Tel : 03-78805520 (Marketing Department)

Email : mkt@focus-point.com

For more information, click here for the reading materials.