NOW YOUR NEW OPTICAL GLASSES ARE WELL PROTECTED.

 

First ever in Malaysia and exclusively in all optical stores under Focus Point Vision Care Group Sdn Bhd.

Focus Point Vision Care Group Sdn Bhd and AIA General Berhad are partnering to offer an optical protection plan to our customers. Starting from 15th February 2022, customers are able to subscribe to Focus Point Optical Protection Plan that covers accidental damage* and extended warranty*. This Optical Protection Plan is available at all outlets from 1st April 2022. 

 

What is Focus Point Optical Protection Plan about? 

Focus Point Optical Protection Plan (OPP) is a product that provides protection on your new pair of prescription glasses purchased from Focus Point and its subsidiaries against the accidental damage to frames/lenses for the first year, and the extended warranty for the second year by extending your original warranty with another twelve (12) months against mechanical, electrical or electronic breakdown by repair or replacement (at AIA’s discretion).

 

What are the benefits covered under this OPP? 

This OPP covers:

Duration of cover is 12 months commencing from the date of purchase or delivery of the prescription glasses whichever is later for Accidental Damage, and 12 months commencing from the expiry date of your original warranty for Extended Warranty. 

Please refer to policy contract for more information on the benefits provided.

 

How much premium do I have to pay? 

The premium rate for this plan is 3.71% of the retail or purchase price (after discount or promotion) of the Insured Product. It is inclusive of the applicable tax imposed by the government of Malaysia at the prevailing rate.

 

Eligibility 

  • Malaysian, permanent resident of Malaysia, work permit holder, pass holder or otherwise legally employed or legally residing in Malaysia are eligible to purchase this protection plan.
  • Insured Product shall be brand new and complete pair of prescription glasses (frame and lenses together).
  • Minimum retail price of the Insured Product shall be RM500.00 up to max of RM20,000.00.
  • Each Insured Product is only allowed to be covered with an in-force policy at any point of time.

 

How do I make a claim? 

You need to submit your claim by walking-in or contacting respective Focus Point branches or outlets. A list of Focus Point branches or outlets is available at https://www.focus-point.com/store-locator. You must provide Focus Point with the written notice of a claim within 21 days of incident date causing your loss or damage of your Insured Product. We will also require proof of such claims to be produced within 21 days from the date of the incident, which include the photos and/or videos of such loss or damage as well as proof of identity of the person making the claim. 

If you need any assistance on claims, you may contact AIA Online Customer Service via WhatsApp at 019 629 9660 or e-mail my.aiaonline@aia.com.

 

What are the major exclusions under this policy? 

General exclusion of this policy:

• Insured Product is still covered under original warranty (with the exception of Accidental Damage);

• Any defects that are the subject of the manufacturer's recall;

• Failure to follow manufacturers' instructions on installation, operation or maintenance and repairs to any items not affecting the function of the Insured Product;

• Failure to comply with manufacturer’s recommendations or any other instructions relating to the use and/or upkeep of the Insured Product;

• Commercial use (multi-user organisations), public rental, use for profit or communal use for multi-family housing;

• Shipping charges, damage charges, express service charges, transportation damage, removal, installation or reinstallation of the Insured Product, Products on loan during the repair process;

• Diagnostic fees where no defect has been found or noted;

• Defects and on-site service charges not covered by the original warranty unless specifically covered by the Policy;

• Loss or damage resulting from fire or flood (with the exception of Accidental Damage), theft or burglary, corrosion, insect infestation, pet damage, misuse, neglect, abuse, natural disasters, war, invasion and civil commotion, terrorism etc.;

• Consequential loss of any kind;

• Cyber loss. 

Note: The list is non-exhaustive. Please refer to the policy contract for the full terms and conditions under this Policy.

 

Can I cancel my policy?

You may cancel your policy by giving a written notice to us. There shall be no refund of premium.

 

Where can I get further information?

If you have any further information or assistance, please contact AIA at:

AIA General Berhad 201001040438 (924363-W)

Menara AIA,

99 Jalan Ampang,

50450 Kuala Lumpur.

WhatsApp : 019 629 9660

Email : my.aiaonline@aia.com

 

Or, you may contact Focus Point at:

Focus Point Vision Care Group Sdn Bhd 199301013733 (268471-X)

Tel : 03-78805520 (Marketing Department)

Email : mkt@focus-point.com

  

For more information, click here for the reading materials.

Product Disclosure Sheet (ENG)

Product Disclosure Sheet (BM)

Product Disclosure Sheet (CHI)

  

Frequently Asked Questions (FAQs in English)

Frequently Asked Questions (FAQs in BM)

Frequently Asked Questions (FAQs in Chinese)

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